Because the most important services are monitored at source, problems are identified in time and in many cases resolved even before they inconvenience the user. Without eCare, a response is often only given after a user reports a problem to the helpdesk. With a guaranteed availability of 99.9% within the agreed service window, eCare offers not only continuity of care, but also important efficiency benefits within the total support chain. eCare is an additional service that can be purchased in addition to the standard maintenance contract.
